Do you have what it takes to hold the keys to worlds of adventure?
In short: Answers about working at Escape This, Australia’s largest escape room operator: what Gamesmasters, Box Office and Backstage crews do, pay and hours, values and development, the executive role, and how to apply by email to careers@escapethis.com.au.
Escape This Careers is the jobs site of Escape This, Australia’s largest escape room operator, which runs its own escape room design studio and escape room factory. It lists current vacancies, explains the Box Office, Front of House and Backstage teams, and tells you how to apply.
Escape This looks for guest experience obsessed Gamesmasters, ticketing and customer service legends, rock star prop builders and genius tech people: people who live and breathe customer service, bring personality and positive energy, and are motivated to build up those around them.
Three: Box Office (management, marketeers and booking agents), Front of House (centre management, Gamesmasters and re-setters) and Backstage (prop designers and builders, tech and puzzle engineers, and the maintenance crew). Escape This develops all three through its personalised development program.
Escape This’s Box Office team conjures up the narratives behind its escape room themes, manages its social media presence, wrangles earned media and seals the deal on sales over the phone, by email and through the website chatbot. It includes management, marketeers and booking agents.
Front of House is the Escape This crew guests meet: the high-energy faces behind the check-in desks, who run the games and look after every group. The team includes centre management, Gamesmasters and re-setters, and Escape This calls them the embodiment of its values.
Backstage builds and maintains the escape rooms: set concepts and construction, circuit board soldering, crafting props and everyday maintenance. Escape This’s Backstage crew includes prop designers and builders, tech and puzzle engineers and the maintenance crew, working from its production facility in Perth.
Escape This has four: Total Immersion (we build gateways to imaginary worlds), Above + Beyond (we go the extra mile), Positivity (good vibes only, behind the scenes too) and D>I>N>G (Development + Investment + Nurturing = Growth). They guide its business decisions and how the crew treats guests and each other.
D>I>N>G is one of Escape This’s four values: Development + Investment + Nurturing = Growth. In practice it means there’s always opportunity, backed by a personalised development program and the chance to learn from industry experts.
Escape This offers a personalised development program, the chance to work alongside and learn from industry experts, and excellent remuneration, plus extras such as organisation-wide social events, team escape room sessions and staff discounts.
Yes. Escape This has a people-first culture focused on upskilling its Front of House, Box Office and Backstage crews, with a personalised development program and opportunities to work alongside and learn from industry experts.
Five principles every Escape This crew member works by: Full Circle ‘5 Star’ Customer Service, No Footprints, Total Immersion Always, going the extra mile when things go wrong so guests still enjoy a 5-star experience, and accepting that life happens, and that’s okay.
It is one of Escape This’s keys to success: guests should feel like the first people ever to visit the worlds it creates. The crew are the creators and the guests the discoverers, every time and every single game, so each room is reset perfectly.
Yes. Escape This lists team escape room sessions among the extras its crew enjoy, alongside organisation-wide social events and staff discounts, on top of excellent remuneration and a personalised development program.
An Escape This Gamesmaster welcomes players through electronic check-in, briefs each group on the rules, escorts them to their room, follows the game on monitors and gives clues when needed, then farewells the group and resets the room. Housekeeping and minor maintenance are part of the job too.
Escape This lists Gamesmaster vacancies at Perth CBD and Northbridge in Western Australia, Sydney CBD on George Street and Manly in New South Wales, and Melbourne CBD on Collins Street in Victoria. Each vacancy is on the vacancies page with its own job description.
Escape This pays Gamesmasters under the Amusement, Events and Recreation Award, in Perth, Sydney and Melbourne. Its crew also get extras such as organisation-wide social events, team escape room sessions and staff discounts.
Evenings and weekends are part of the job. Escape This asks Gamesmasters in Perth and Sydney to be able to work until 10:45pm on weeknights, in Melbourne until 10:00pm, and until midnight on weekends everywhere, and to be flexible about shifts that change at short notice.
In Sydney and Melbourne, yes: Escape This notes that the majority of Gamesmaster work there is over the weekends. In Perth, Gamesmasters need to be available until 10:45pm on weeknights and midnight on weekends.
It depends on the city. Escape This’s Perth CBD and Northbridge Gamesmaster roles are casual and permanent, Sydney CBD and Manly roles are casual, and Melbourne CBD roles are permanent and casual, with multiple roles available in Sydney and Melbourne.
Excellent customer service, great team skills, an enthusiastic and outgoing personality, high energy and a high level of attention to detail. Escape This Gamesmasters also need to be organised enough to manage several teams in different rooms at once, and comfortable with a booking system and other apps.
Yes. An Escape This Gamesmaster actively follows each room’s gameplay from monitors and gives clues as and when a group needs them, often while looking after several teams playing different rooms at the same time.
Yes. Every Escape This Gamesmaster ad asks for flexibility with shift allocation and with changes at short notice, on top of the late finishes: 10:45pm on weeknights in Perth and Sydney, 10:00pm in Melbourne, and midnight on weekends.
Partly. Alongside running games, an Escape This Gamesmaster does minor maintenance as required. Backstage builds and maintains the rooms themselves, and every Gamesmaster needs basic computer literacy to handle the booking system and other apps.
Escape This’s Puzzle Technician (Electronics) designs, builds, modifies and maintains the electronics behind its special effects, theatrics and puzzles, working with the Props Master, Set Builder and Creative Director. The full-time role at Bayswater HQ covers both workshop and on-site work.
Arduino and Raspberry Pi programming (C+, C++ and Python based), soldering, sound knowledge of electronic components, safe use of tools and the ability to work to strict deadlines. Escape This also values PCB design, Cat 5/6 cabling, Ethernet and serial comms, and audio system setup.
Yes. Escape This says the Puzzle Technician (Electronics) role would suit a graduate student or skilled hobbyist looking to broaden their experience in a commercial environment. Related qualifications are highly regarded but not essential.
Yes. Escape This’s Puzzle Technician (Electronics) is a full-time permanent role in its Perth HQ Backstage team in Bayswater, with a competitive salary dependent on experience. The role includes both workshop and on-site work.
Escape This lists PCB design and build, Cat 5/6 cabling, Ethernet and serial comms, audio system setup and design, and other experience relevant to stage production as desirable for its Puzzle Technician (Electronics), on top of the essential Arduino and Raspberry Pi skills.
Escape This’s in-house production facility, which it calls the Backstage, is 1,300m². It is where the company designs and builds its escape rooms; its head office and escape room factory are at 21 River Road, Bayswater, in Perth.
At Escape This’s head office and escape room factory, 21 River Road, Bayswater WA 6053, in Perth. The Puzzle Technician (Electronics) works there, alongside the Backstage crew.
Email your resume and an explanation of why you fit the role’s criteria to careers@escapethis.com.au.
Yes. Escape This is always fielding expressions of interest for all of its roles. Email careers@escapethis.com.au telling Escape This why and where you belong, along with your resume, and it will get back to you.
careers@escapethis.com.au. Send applications and expressions of interest for Escape This roles there.
Your resume and an explanation of why you fit the criteria in the job ad. For an expression of interest, say why and where you belong at Escape This.
Escape This runs escape room venues in Perth CBD and Northbridge in Western Australia, Sydney CBD and Manly in New South Wales, and Melbourne CBD in Victoria. Its head office and escape room factory are in Bayswater, Perth.
Escape This’s worlds include Pirates, Pirate Island, Bank Heist, The President’s Briefcase, High Noon, Captain Nemo, Asylum, Entombed, The Wizard’s Chamber, Cannibal, Buried Alive, Dracula, The Dunny, The Haunting, The Possession and Hitman: hour-long adventures across adventure and horror themes.
